FAQs

Frequently Asked Questions (FAQs)

Welcome to our FAQs page! Here, you’ll find answers to the most common questions about our products, shipping, and services. If you can’t find the answer you’re looking for, feel free to contact us at support@mororugs.com.

1. What is a Berber rug?

A Berber rug is a traditional Moroccan rug woven by Berber artisans. These rugs feature intricate geometric patterns and are known for their durability, quality, and unique designs. They are handmade using natural materials such as wool and cotton.

2. What materials are used in your rugs?

Our rugs are crafted from high-quality 100% wool, ensuring softness, warmth, and durability. We also offer leather poufs, which are made from genuine leather.

3. How do I choose the right size rug?

Choosing the right size rug depends on the space you’re placing it in. For living rooms, we recommend a larger rug (around 5×7 ft or 8×10 ft) to cover most of the seating area. For smaller spaces like bedrooms or hallways, a smaller rug (2×3 ft or 3×5 ft) can be a perfect fit. If you’re unsure, feel free to contact us for assistance!

4. How should I care for my rug?

To keep your rug in great condition:

  • Vacuum regularly to remove dust and dirt.

  • Spot clean any spills immediately using a clean cloth and mild detergent.

  • Avoid direct sunlight to prevent fading.

  • For deep cleaning, we recommend professional rug cleaning services.

5. Do you offer international shipping?

Yes, we offer international shipping to many countries worldwide. Shipping costs and delivery times may vary based on your location. You can see the available shipping options and costs during checkout.

6. How long will it take to receive my order?

Delivery times depend on the shipping method and your location. Typically, orders are processed and shipped within 2-5 business days. International shipping can take anywhere from 7-21 days depending on customs and the shipping carrier.

7. How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package through the carrier’s website.

8. Can I return or exchange my rug?

We want you to be satisfied with your purchase! If for any reason you are not happy with your order, we offer returns and exchanges within [X] days of receiving your product. Please refer to our [Returns and Refund Policy] for more details.

9. What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Credit & Debit Cards (Visa, MasterCard, American Express, etc.)

  • PayPal

  • Apple Pay

  • Google Pay For more details, please visit our Payment Methods page.

10. Do you offer gift cards?

Currently, we do not offer gift cards. However, we are constantly working to improve our services, and gift cards may be available in the future. Stay tuned for updates!

11. Can I customize a rug?

At this time, we do not offer customized rugs. However, we offer a wide range of beautiful, handcrafted designs that can complement any style or home decor.

12. Is it safe to shop on your website?

Yes! Our website uses secure payment gateways and encryption technology to ensure that your personal and payment information is protected. You can shop with confidence knowing your data is safe with us.