Refund and Returns Policy

At MoroRugs, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process.

1. Returns

We accept returns on most items within 10 days of receiving your order. To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original condition, and with all original packaging, tags, and labels intact.

• The return request must be submitted within 10 days of receiving the order.

How to Initiate a Return:

• Contact our customer service team at support@mororugs.com to initiate the return process.

• Please provide your order number, the item(s) you wish to return, and the reason for the return.

• Our team will provide you with return instructions and, if applicable, a return shipping label.

2. Refunds

Once we receive your returned item and inspect its condition, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please note that the following conditions apply:

• Refunds will be processed within 1 business days after we receive the returned item.

• Shipping costs are non-refundable unless the item is defective or the return is due to an error on our part.

3. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. Unfortunately, we do not offer direct exchanges.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@mororugs.com with the following information:

• Order number

• Photos of the damaged or defective item

• Description of the issue

We will provide a full refund or send a replacement item at no additional cost.

5. Non-returnable Items

Some items may not be eligible for return or refund, including:

• Custom or personalized items

• Items on sale or clearance (if specified)

• Items that have been used, worn, or altered

6. Return Shipping Costs

• For returns due to reasons other than defective or damaged items, the customer is responsible for return shipping costs.

• If your return qualifies for a refund, we will issue the refund minus the original shipping costs unless the return is due to an error on our part.

7. Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team at support@mororugs.com. We are happy to help!